Accessible Museums and Design for All: towards a new alliance between culture, people and design
Rethinking the museum: accessibility as a cultural paradigm
Museum accessibility can no longer be reduced to the mere elimination of physical obstacles or simple compliance with regulations. It now represents one of the most urgent epistemological challenges of contemporary cultural design. In this perspective, Design for All is not just a method but a vision: designing from diversity, taking the plurality of visitors as a generative value rather than an exception to be managed.
Over the past years, European museums have progressively broadened their understanding of accessibility, integrating sensory, cognitive, social and relational dimensions. Yet, the prevailing models often remain fragmented, oriented towards technical interventions and lacking a transferable methodological structure.



An experience that will reshape the Italian landscape
By 2025, our portfolio will include a pioneering experience redefining how accessibility is conceived within museums. A systemic project, developed with 12 Italian museums, involving over 200 stakeholders — from users with disabilities to cultural operators, accessibility experts and public decision-makers.
Structured in six rigorous phases, this initiative has delivered unprecedented outcomes at both national and European level: structured mapping of needs, collective prioritisation, elaboration of meta-design solutions, development of operational guidelines, creation of accessible exhibition concepts, and validation through self-assessment tools.
What we have learned: from co-design to inclusive governance
The most profound lesson lies in recognising that accessibility is not a solution, but a process. A process beginning with genuine listening, strengthened through ethnographic research, and consolidated in tangible outputs transforming every stage of the museum ecosystem: from pre-visit communication to the visitor’s experience, staff training, and organisational practices.
Accessibility is never complete unless accompanied by organisational change. It is not the final product of a project but its generative matrix. It cuts across space, time, language and audience relationships. Accessibility is governance. Accessibility is culture.



Towards the museum as an inclusive platform
The accessible museum, in its most advanced form, emerges as an adaptive cultural platform, generating meanings and relationships for those historically excluded from cultural participation. Within this framework, Design for All proves the most advanced approach to transform inclusion into a design, operational and communication driver.
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progressive co-design models engaging diverse user groups;
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multimodal narrative interfaces adapted to visitors’ sensory and cognitive profiles;
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flexible exhibition formats evolving through continuous feedback;
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qualitative and quantitative indicators to monitor perceived accessibility;
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cross-media communication strategies designed for inclusive pre-visit engagement.



A systemic challenge: the time for accessibility is now
With the upcoming enforcement of the European Accessibility Act, cultural institutions must make a crucial choice: restrict themselves to minimal compliance, or embrace accessibility as a strategic lever.
Thanks to years of research and pioneering projects, our studio is ready to provide a vision and a method combining scientific rigour, design empathy and operational feasibility.
For further details on our methodology: Design for All process.
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